SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasures.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitetreasures.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
Weâre a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you wonât find anywhere else, thatâs for sure. We strongly believe that great stuff shouldnât cost a fortune thatâs why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
Excellent quality, very pleased. The bag fully met my expectations. Well stitched, nice leather, interesting design. No loose threads, quality material, despite the cost. Be more careful with a white bag.
For its price, it's a very worthy bag. The material isn't wow, and we had to wait three days for the smell to dissipate. But it's very well made, all the stitches are even, no threads sticking out anywhere. The strap is adjustable. Overall, a good bag.
The bag is just amazing, feels nice to the touch.
I ordered it for my daughter, and she liked it, thank you!
For its price, the bag is very decent!! True, there were some threads sticking out in places, and there was a smell when it arrived, but it quickly aired out.
An incredibly cool bag. If you're thinking about whether to buy it or not, definitely go for it!
This bag caught my eye right away, and it didn't disappoint. The color is just as vibrant in person as it was in the pictures online.
I'm in love with this bag! đ The design is so unique, and it feels very high-end despite the affordable price. The only minor issue was a slight chemical smell when it first arrived, but it went away after airing it out for a day or two.
Completely like in the picture.
Such a cute bag, I'm thrilled with it.
High quality, beautiful but doesn't hold much.
Very beautiful, bright. Good packaging.
Just like the photo.
Very beautiful, just like the picture.
Really great quality, no loose threads, clean and neat, and the size is just right. It fits my phone and all my bits and bobs.
The bag arrived exactly as in the photo, very well made. The only downside is the heart is a bit scratched, but it's not noticeable unless you look closely. For the price, it's really great.
It's very beautiful.
The bag is of good quality.
I noticed some scuffs in obvious places đ which was a bit disappointing, especially since I'm a bit of a perfectionist and I bought the bag as a gift. Some of the stitching is a bit sloppy too. But overall, I'm happy with the bag.
Got this as a gift for my sister, and she hasn't stopped using it since. The craftsmanship is solid, and it looks like it can handle daily wear and tear. She mentioned the clasp was a bit tricky at first, but now it's no problem at all.
This bag was a pleasant surprise! It looks exactly like the pictures, maybe even better. The material is soft yet durable, and I can tell it'll last a long time.