SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitetreasures.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitetreasures.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
As a pet parent to a fluffy husky, managing shedding was always a challenge until I discovered the Grooming Glove. It's not just a grooming tool; it's a game-changer. The soft rubber tips gently massage and remove loose hair, leaving his coat shiny and healthy. The best part? He now runs to me with excitement for his daily grooming, something I never thought I'd see. It's a quality product that delivers on its promise, making grooming time a delight for both of us!
Grooming my Shepherd used to be a tug of war, but ever since I introduced the Grooming Glove into our routine, it's been a complete 180. The glove's design is ingenious, providing a comforting massage that she absolutely loves while capturing the incessant shedding effectively. What truly amazes me is how it caters to her sensitive skin, ensuring a fuss-free grooming session. I can't recommend it enough for a hassle-free, enjoyable grooming experience!
I've recently started using the Grooming Glove on my lively spaniel, and I must say, it's been nothing short of a revelation. The gentle bristles don't just de-shed effectively; they give him a soothing massage that he now looks forward to every evening. It's transformed our grooming routine into a time of bonding and relaxation, not to mention my home is now much freer of dog hair. It's the pampering my furry friend deserves!
Matches the description and works as intended.
Well-made and effective at attracting lots of hair.
Perfect performance, quick delivery, and highly recommended.
Collects fur well and provides a gentle massage.
The glove is effective and doesn't scare my puppy.
Our Maine Coon adores it, significantly reducing household fur.
My cats enjoy the grooming, satisfying and timely delivery.
Quick delivery and the product performs well.
Very satisfied; it effectively catches loose fur.
My dog loves the grooming sessions with this glove.
Remarkable how much fur is collected even in a single pass.
The glove works quickly and efficiently.
Finally found the perfect grooming tool for my cat.
The amount of hair removed is testament to its functionality.
Impressed with the glove's effectiveness, as shown in pictures.
The glove arrived well-packaged and meets my expectations.
Highly recommend for pet owners.
Accurate description and quick delivery.
Very pleased with the glove's performance.
My dogs patiently enjoy extended grooming sessions with the gloves.
My dog relaxes completely with these gloves, and even the neighbor's cat enjoys them.
Simple and effective, does exactly what it's supposed to.
Works great for both dogs and cats.
This glove is fantastic, already ordering another!
Satisfied with the product's performance.
Impressive results after just a few brushes on the cat.
The cat enjoyed its first grooming session with the glove.
Our second purchase, significantly reducing hair around the house.
Superior to other brushes, it's a hit with the cats and easy to clean.
The glove fits well and meets expectations.
Essential for cat owners, a notable grooming tool.
A must-have for all pet owners.
The glove is slightly large but excellent in grooming and cleaning.
Pleasantly surprised by its functionality.
Effective and well-crafted for both dogs and cats.
The glove is a hit, doubling as a massage tool for my dog.
Absolutely adore the grooming experience it provides.
Effective at loosening undercoat, though it doesn't retain all the hair.
Ideal for my medium-shedding Border Collies, especially with their sensitive skin.
Impressed with the product quality and swift delivery.
Initially skeptical, I'm now convinced of the glove's effectiveness.
My dog enjoys the grooming experience with the gloves, a worthy purchase.
Astounded by the amount of hair removed, the glove is a game-changer.
The gloves are as described and effectively remove hair.
Excellent for grooming my Ragdolls, they've taken well to it.